If you are not satisfied with the product you can exchange or return the product within 14 days. Products must be returned in original packaging, without user traces and including invoice. We reserve the right to refuse returned items if it is suspected that the items have already been used or damaged through no fault of our own. The costs for returns are for the customer & also the costs for returning when a return is rejected are for the customer.

Your return must include a fully completed return form on the outside. You can return the product(s) with every shipping company. Returns cannot be delivered, no other shipping options can be used.

Fill out the online form and download the PDF.
Include the PDF with the return.

Our return address:
JouwKlimaatkast tav. Returns
Seggelant North 5B
3237MG Vierpolders
The Netherlands

Once we have received the items returned by you, they will be checked within 14 days to see whether they meet the requirements mentioned above. If your return is approved, you will receive your purchase amount back on the account with which the order was settled.

By sending your return you agree to our return policy. For further questions, we would like to refer you to our Customer Service.

What is a verified product return?

This is a product that has been returned to the seller or manufacturer and thoroughly tested for any defects or damage. It may still have some traces of use or minor damage, often transport damage. If the product had a defect, this has been remedied, so all products function 100% and will be experienced as brand new in use. See below some examples of signs of use. More info? Read our FAQ .

Important: Not every product has signs of use.